At Connor Cruises, we want you to be completely satisfied with your purchase of camping gear, luggage, and tech products. This policy outlines our guidelines for returns and refunds.

Eligibility for Returns
You may request a return if you receive an item that is defective, damaged, or significantly different from what you ordered. To be eligible, the item must be unused, in its original condition, and returned with its packaging and any included accessories.

Timeframe for Returns
You must request a return within 7 days of receiving your order. Requests made after this period will not be eligible for return or refund.

Process for Returns
To start a return, please contact us at our email address below with your order details and a description of the issue. Once your request is reviewed and approved, we will provide instructions on how to return the item.

Refunds
Since we operate with cash on delivery only, refunds will be processed as store credit or product replacement. We do not issue refunds to bank accounts, credit cards, or other payment methods.

Non-Returnable Items
Certain items may not be eligible for return due to hygiene, safety, or final-sale reasons. These items will be clearly marked as non-returnable on our website.

Shipping Costs for Returns
Customers are responsible for covering the cost of return shipping unless the return is due to a defective or incorrect product sent by Connor Cruises.

Contact Us
For any questions regarding this Return and Refund Policy, or to initiate a return, please contact us at [email protected].